SUMMARY

Progressive, data-driven program management optimized for complex, distributed organizations.

PROFICIENCIES

• Broad and varied experience managing complex internal and outward-facing programs
• Comprehensive, collaborative program management with high stakeholder satisfaction
• Process coach and change agent / Project Management 2.0 practitioner
• Everyone, eyes open, marching in the same direction toward a known goal

PROFESSIONAL HISTORY

SALESFORCE, Mission Street, San Francisco, California

Program Management Director (2017 - 2024)

Initially, program manager for Salesforce's Einstein portfolio of AI products; then Work.com pandemic management products; now Salesforce offline mobile program. Driving releases, compliance with internal initiatives and certification standards — while maximizing alignment and productivity across teams.

AUTODESK, Market Street, San Francisco, California

Program Manager (2008 - 2017)

Responsible for the security and privacy of Autodesk core services — covering: SOC, GDPR, Model Clauses, Privacy Shield — coordinating across multiple implementation teams. Managed the program to replace foundational technologies within Autodesk core services with equivalent Amazon Web Services technologies to improve availability, scalability, and cost, while allowing the reallocation of resources to develop higher-value services. Responsible for the security of the Autodesk Forge development platform, guiding teams company-wide through the security onboarding process. Ran Autodesk's desktop platform certification program, interfacing with hardware and virtualization vendors worldwide.

MARKETLIVE, Second Street, Petaluma, California

Senior Project Manager (2006 - 2008)

Responsible for end-to-end planning/management/delivery of platform development projects. Coordinated product management, development, quality assurance, documentation, and training. Developed/maintained project health dashboards. Scrum master. Process owner. Implemented cost reduction / productivity improvements. Reported to the Engineering VP.

CHARLES SCHWAB, Montgomery Street, San Francisco, California

Senior Technical Project Manager (2004 - 2006)

Managed the development and delivery of online tools and printed reports for financial advisors and individual investors. Worked with outside design and usability firms. Process mentor. IT project management: production support, maintenance fixes, infrastructure upgrades.

CISCO SYSTEMS, North McDowell Boulevard, Petaluma, California

Program Manager (2001 - 2003)

Managed the development and delivery of new optical networking products and features. Defined and formalized the maintenance process. Ran maintenance programs: hardware and software maintenance releases, product recalls, customer escalations.

LUCENT TECHNOLOGIES / OCTEL COMMUNICATIONS, Murphy Ranch Road, Milpitas, California

Team Manager, Engineering Tools Group (1999 - 2000)

Responsible for division-wide development and support of engineering tools, including the source code control system and the defect tracking tool. Responsible for the configuration of the developer workstations.

Team Manager, System Test Group (1999 - 2000)

Responsible for the system-level verification of new features. Responsible for regression testing and platform integrity. Owned automated test equipment and scripts. Coordinated system test activities across multiple Lucent locations.

Engineering Project Manager (1996 - 1999)

Managed the development and deployment of both generic and customer-specific voicemail software releases, and of software provisioning releases. Owned engineering and project management processes. Defined and filled the escalation manager role. Authored system architecture specifications.

UNITED AIRLINES, San Francisco International Airport, San Francisco, California

Project Manager (1993 - 1996)

Managed the development, installation, and support of seatback, and overhead, passenger entertainment systems. Project management process definition. Led the engineering workstation support team.

Architect (1992 - 1993)

Requirements collection and specification. Architecture of seatback entertainment systems. Subcontractor evaluation and selection. Represented United at technical industry meetings, standards sessions, and in Boeing 777 development.

Electrical Engineer (1989 - 1992)

Responsible for installation and maintenance of on-aircraft audio/video systems and other passenger cabin electronics. Managed simultaneous modification efforts across multiple subcontractors and aircraft types. Supervised the electrical engineering team.

FMC CORPORATION, Coleman Avenue, San Jose, California

Associate Electrical Engineer (1985 - 1989)

Design reviews. Unit and integration testing. Cost reduction re-engineering. New project scoping/sizing. Project lead: test software and database. PC network management.

EDUCATION

MBA - Santa Clara University, Santa Clara, California
BS Electrical Engineering - University of Illinois, Champaign, Illinois

ABOUT TOM

http://tomlewczyk.me